1. Introduction

At CANON AIR SAS DE CV., DBA CANON AIR, we strive to ensure customer satisfaction with every service we provide. If you are not entirely satisfied with your experience, we are here to help with our refund policy.

2. Eligibility for Refunds

• Requests for refunds must be made within 30 days of the service date.
• To be eligible for a refund, you must provide proof of purchase or receipt.

3. Non-refundable Items

The following items cannot be refunded:

• Services already rendered and paid for by CANON AIR to a third party
• Custom or personalized services

4. Refund Process

Step 1: Request a Refund

Contact our customer service team at support@canonair.com or call +52 722 4657627 to initiate a refund request. Provide your order number, details of the service you wish to refund, and the reason for the refund.

Step 2: Refund Authorization

Once your refund request is approved, you will receive a Refund Authorization (RA) number and further instructions on how to proceed.

Step 3: Processing the Refund

Upon receiving your refund request, we will review the details and inspect the circumstances. If approved, a refund will be processed to your original method of payment within 7-10 business days. You will receive a notification once your refund has been issued.

5. Refund Conditions

• Refunds will be issued only for services that qualify as per our refund policy.
• Refund amounts will be determined based on the nature of the service and the reasons for the refund.
• Any costs incurred by CANON AIR for third-party services already rendered will be deducted from the refund amount.

6. Damaged or Defective Services

If you believe that a service provided by CANON AIR was defective or did not meet the agreed-upon terms, please contact us immediately at support@canonair.com or call +52 722 4657627. We will arrange for a review of the issue and provide a replacement service or a refund as deemed appropriate.

7. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

• Email: support@canonair.com
• Phone: +52 722 4657627
• Address: Paseo Monte Miranda 17 Int 501, El Marques, Querétaro, Mexico, Postal Code 76240

Thank you for choosing CANON AIR. We value your business and appreciate your understanding and cooperation with our refund policy.